Order & Delivery

Made-to-Order Bed Frames

We know how exciting it is to order a custom furniture piece that’s made exclusively for you, so we make sure things run smoothly and send you updates along the way. The total process — from the moment you order to producing, shipping and delivery — takes approximately 3 to 5 weeks. Once your bed frame is out for delivery, we will send you a track and trace to follow the whereabouts of your order.

 

Bed Legs

In general we carry a small inventory of our bed legs in stock. They will ship out 2-3 days after placing the order using a local courier service. Shipping time depends on your location, but we aim to have them delivered within 7-10 days upon placing your order. 

 

One-of-a-kind

We keep a close eye on quality and consistency. Our beds are build by hand from natural materials, therefore small imperfections or irregularities are part of the natural beauty of your bed frame. It may occur that the colour of your piece varies slightly from the sample colour and feel.

 

Returns

Except for made-to-order products, we offer 14 days returns for all orders.
If for any reason your order arrives damaged or faulty, please let us know within 7 days from delivery so we can resolve the issue. Contact us via hello@uenoproject.com