Order & Delivery

 

Made-to-Order Bed Frames

All our bed frames are made-to-order. We know how exciting it is to order a custom furniture piece that’s made exclusively for you, so we make sure things run smoothly and send you updates along the way. The total production process takes approximately 4-8 weeks. Once your bed frame is out for delivery, we will send you a track and trace to follow the whereabouts of your order. 


Note: Due to Covid-19 and the conflict in Ukraine, we are currently experiencing delays in both production and delivery. We appreciate our customers' patience and understanding during these times, and we are doing everything we can to minimize the effects of the current situation.

Bed Legs

In general we carry a small inventory of our bed legs in stock. Usually they will ship out 2-3 weekdays after placing the order using a local courier service. Shipping time depends on your location, but we aim to have them delivered within 7-10 weekdays upon placing your order.  

One-of-a-kind

We keep a close eye on quality and consistency. Our beds are build by hand from natural materials, therefore imperfections or irregularities are part of the natural beauty of your bed frame. It may occur that the colour of your piece varies from the material sample colour and feel, and from the imagery shown. 

Returns

For in-stock items, we offer 14 days returns for all orders. Returns are at customer's own expense (same cost as outbound shipments). For made-to-order items we do not accept returns. 
If for any reason your order arrives damaged or faulty, please let us know within 48 hours from delivery so we can resolve the issue. Contact us via hello@uenoproject.com