Shipping

Price

Bed Frames

Curb-side freight delivery 

Pickup from Vesterbro, Copenhagen Free of charge
Local delivery (Greater Copenhagen) 300 DKK / €40
Denmark (outside Greater CPH), Sweden, Norway, Finland
545 DKK / €73
Germany, Belgium, Netherlands, Austria, France
825 DKK / €110
Rest of EU
Please reach out to us at hello@uenoproject.com for shipping rates and lead time 

 

Small Goods (Bed Legs, Sidetables)

Door-to-door parcel delivery

Denmark, Sweden, Norway, Finland
45 DKK / €6
Germany, Belgium, Netherlands, Austria, France
60 DKK / €8
Rest of EU
120 DKK / €16  


 

Rest of the world

To eliminate wasteful and unnecessary shipping between continents, we currently only offer sales and shipping within Europe. However, we are already looking for local and responsible production partners in Asia, Australia, and North America. To stay tuned about the latest developments about this, follow us on Instagram or Facebook at the bottom of the page.

 

Delivery 

Note: Due to Covid-19 and the conflict in Ukraine, we are currently experiencing delays in both production and delivery. We appreciate our customers' patience and understanding during these times, and we are doing everything we can to minimize the effects of the current situation.

Once the order has been placed, we will send you an order confirmation, followed by a tracking e-mail once the package has been sent. We cannot reroute packages once they have been shipped, so please ensure your shipping details and personal information are accurate at the time of checkout. Home delivery is curbside and must be collected at the front door of your building/home.  

Once production is completed, the standard handling time for all items is 1-4 business days, exclusive of the shipping timeframes provided below. These timeframes are approximate and do not account for shipping delays. Occasionally, shipments may fall outside the listed timeframes if an item is considered oversized or specialty. 

All days are quoted in business days. This excludes weekends and holidays.

Denmark, Sweden, Norway, Finland 3-5 days 
Germany, Belgium, Netherlands, Austria, France
4-7 days 
Rest of EU
5-8 days

 

Damaged Goods

If your item(s) appear to be damaged or broke during transportation, please send a photo of the damage, box, item label, and order number to hello@uenoproject.com. Damaged goods must be reported immediately upon receipt of goods. However, please note that many of our products are hand-made and therefore each possesses unique characteristics. Small imperfections are often inherent to the natural materials we work with and are what make each piece unique. Faulty items will be replaced by the same type of product, subject to availability.

 

Duties & Taxes

If your country is part of the European Union (EU), prices include Danish VAT at 25 %.

For orders outside the EU, we offer tax deductions that will be automatically applied to your order. However, you may be charged VAT, import duties, and/or taxes upon receipt of your package, which is levied by customs. UENO ships your package according to Incoterm Delivered Duty Unpaid (DDU). This means that we do not collect VAT, duties, and/or taxes on orders to countries outside the EU, and we cannot predict what your particular charges may be. If you do incur any such additional charges, they must be rendered in order for your package to clear customs.

UENO does not cover additional storage or shipping costs that may result from a lack of custom clearance or duty/tax payment. Please contact your local customs office for more information.